Refund policy
1. May I return my order?
Yes, we are pleased to offer a return policy on unopened merchandise within SEVEN (7) DAYS of you receiving your order. We find that we have very low return rates and we are proud of the high quality merchandise that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on bundles and merchandise that has not been opened, worn or tampered with!
You must contact us first before refunding your package at 323-682-8663 During Business Hours within the seven (7) day return period. All Shear Creativity Hair Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Shear Creativity hair seal on the bundle has been broken!
2. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and the Shear Creativity security seal was not broken. Refunds are normally returned back to your bank Card within 24-48Hrs.
3. May I make a exchange?
Yes, you can make an exchange within SEVEN (7) DAYS. The Shear Creativity hair Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.
NO RETURNS OR EXCHANGES ON CUSTOM MADE WIGS
NO REFUNDS ON CUSTOM MADE WIGS
ALL SALES ARE FINAL ON CUSTOM MADE WIGS AND CUSTOM COLORING
Ship your Exchange/Refund it to:
Shear Creativity LLC
P.O Box
Bakersfield, CA 93304
Please attach a note inside your package including your order number and Reason for return!
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Shear Creativity will not be responsible for lost returns. We recommend that you use USPS to send your return.
Our Business Hours Are Monday-Friday 10AM-6Pm PACIFIC STANDARD TIME
Saturday & Sundays-CLOSED
If you have any questions or concerns please feel free to Contact Us At 323-682-8663. During Business Hrs M-F 10am-5pm (Pacific Standard Time), Saturday & Sunday- CLOSED.
We are not responsible for any stylist trying to custom color or dye your virgin hair outside of "Shear Creativity", because we understand that everyone is not a colorist or a specialist at coloring hair extensions that's why we take care of the hassle for you with our custom coloring services.